Services
AI Customer Inbox
Your customers message you on WhatsApp, DM you on Instagram, write on Facebook, use the chat on your site — and still call. Every one of them is waiting for a reply, and every unanswered message is a lost sale. We connect all of those channels into one team inbox, with an AI agent that knows your products, prices, stock, delivery rules and order status. It replies in seconds in your brand's voice, and hands anything sensitive or complex to your team, who answer from the same inbox on desktop or on their phone.
What's included
- Official WhatsApp Business setup — your existing number moved to the WhatsApp Cloud API, with a verified business profile, logo and approved message templates
- One team inbox (web and iOS/Android app) for WhatsApp, Instagram, Messenger and website chat — staff can take over or hand back any conversation
- An AI agent trained on your real catalogue and policies that can check live stock, prices and order status, and send product photos and links
- AI voice answering for WhatsApp calls, with live transfer to a team member
- Automated WhatsApp order updates (confirmed, shipped, refunded) and WhatsApp login codes for your app or online store
- Import of your past chat history, so the AI and your team start with full context
- Ongoing tuning and monitoring after launch
How it works
- 01
Audit
Mapping every channel your customers use today, and what they ask most.
- 02
Build & Train
Connecting the channels, loading your catalogue and policies, and setting the hand-off rules.
- 03
Pilot
Running it on a test number with your team before anything goes live.
- 04
Switch Over
Moving your real number without losing features — then tuning on real conversations.
Case study
FitMed
FitMed sells fitness, physiotherapy and medical supplies across Lebanon, and most of its customers talk to it on WhatsApp. We moved FitMed's main WhatsApp number to the official WhatsApp Cloud API, without changing the number customers know, and connected it, together with Instagram, Messenger and the website chat, to one team inbox.
- An AI agent answers product, price, stock and delivery questions in seconds, and hands over to staff in one tap.
- WhatsApp calls are answered by an AI voice agent, with live transfer to the team.
- Over 200,000 past messages were imported, so the team kept every customer's history.
- Order confirmations and app login codes now go out automatically on WhatsApp.
Common questions
- Can we keep our current WhatsApp number?
- Yes. We move your existing number, so customers keep messaging and calling the number they already know.
- Do we lose control of what gets said to customers?
- No. Your team sees every conversation live and can take over any chat with one tap — the AI follows your rules and hands over whenever a human is needed.